Steve Nicholls (TechXB) with Oliver of Syndeo
Syndeo is a new model for delivering customer service by harnessing the power of crowdsourcing. Improve the customer experience, while building brand advocates through a community of experts who deliver a trusted engagement with your customers. Connect to your customers and allow them to resolve everyday tasks in a streamlined manner leveraging the power of a familiar messaging environment. Revolutionise your customer experience by adopting our 3-phase process.
Personalise: Customer engagement all starts with a personalised experience, providing the consumer with the ability to use the communication app of their choice. Syndeo empowers you to design and rapidly deploy the experience your customers will receive
Automate: Leverage machine learning and Intelligent Chatbot’s to automate business processes across all aspects of customer service from on-boarding, new account creation to billing and payments. Deliver a familiar and engaging experience for your customers while driving operational efficiencies
Connect: When you need to continue the customer journey with live assistance, connect your customers to the right individual, either internal or within an external community of experts, to help provide a high quality customer experience at every step of the customer journey.
Go to Link to company Syndeo